Thank you for shopping with CJS Designs. Each item is carefully created and prepared before being shipped to you.

Because each item is made with care and personalised for you, a short production time is required before shipping.

Processing Time

Many of our products are personalised and made to order. Please allow time for your item to be designed and produced before it is shipped.

Typical production time is 2–5 business days, depending on the product and order volume.

If we require design approval from you, production will begin once the design has been approved.

Shipping Methods

Orders are shipped using Australia Post. Shipping options and costs will be shown during checkout.

Once your order has been shipped, you may receive a tracking number where available.

Delivery Times

Delivery times may vary depending on your location and the postal service used.

Estimated delivery times are typically:

• Standard Shipping: 3–10 business days (within Australia)

Please note that delivery times are estimates and may be affected by postal delays that are outside our control.

Shipping Address

Please ensure that your shipping address is entered correctly when placing your order.

CJS Designs cannot be responsible for delays or lost items caused by incorrect or incomplete addresses provided by the customer.

Lost or Delayed Parcels

Once an order has been shipped, delivery is handled by the postal carrier. If your parcel is delayed or missing, we will do our best to assist you in contacting the shipping provider and tracking the item.

Damaged Items

If your order arrives damaged, please contact us as soon as possible and provide photos of the item and packaging so we can help resolve the issue.

Questions

If you have any questions about shipping or delivery, please feel free to contact us through our website.